If your landlord or agent decides to submit a claim on the Reposit at end of tenancy, you will receive an email notifying you. You have 7 days from them initially submitting the claim to either agree or dispute.

If you agree, you simply pay the charge directly through our platform and we will ensure your Landlord/Agent is reimbursed within 48 hours of receiving your payment.

If you decide to dispute you will be given the opportunity to provide your counter argument and any proof through the Reposit platform. This will then be sent off to the third party adjudicator for their review. This service is free unless the adjudicator finds the claim to be wholly in the landlords favour. In these cases, a charge of £120 will be added to the balance you owe.